ReviewsHere at Defendapack we believe in providing a great range of quality products at great prices. We work very hard as a company to ensure that we combine our superb product range with fabulous levels of customer service — we nevertheless appreciate that until you have dealt with us, you will not know if this statement is true or just an easily typed attempt to secure your order.
Many companies attempt to provide genuine insight to their service levels by paying various review sites to promote their star ratings. However, the validity of these ‘star ratings’ has become massively devalued, as companies, often aided & abetted by the review sites themselves, are gaming the system with fake & manipulated ratings or reviews.
A quick Google of ‘fake reviews’ will highlight the problem of relying on Trustpilot and other review sites when making your buying decision. Amazon, amongst others, are increasingly coming under pressure to tackle the issue of fake positive reviews & being forced to purge numerous sellers’ reviews on their platform.
As an organisation Defendapack conducts a relatively small part of its business on eBay — which operates a feedback system for potential buyers to assess the merits of a potential supplier before making a purchase. Whilst the eBay ‘feedback system’ isn’t perfect, we feel it is by far the most robust system available to help inform on a new supplier. We therefore include access to our eBay feedback on this page.
As you will see below, we don’t always get it right — but in the vast majority of cases we do.
If you have been happy with our service, please leave a review at the Defendapack Trustpilot Page or on the Defendapack Google Reviews Page (or both, if you are feeling generous)
Please note: Our prices are always cheaper on this website than on Ebay.
- DHL delivery has let down again! product is great and comms excellent
- Order issues from them but they gave me full refund in the end.
- As described. Great deal
- good item
- Great service as usual
Shipping Rates & Upgrades
so no nasty surprises at checkout.
With the vast majority of items listed on this site being supplied without an additional charge for postage — you can shop with confidence that the price you see will be the price you pay at checkout.
The only time you may have additional charges is when you’re buying bulk quantities, very large items or you’re located offshore or in certain parts of the Scottish Highlands.
All of our prices are shown Inclusive of VAT and Free Shipping to MOST UK Mainland addresses.
Please note that we cannot deliver to PO boxes.