Delivery and Shipping

We provide a fast, efficient and in most cases a FREE DELIVERY SERVICE on orders over £30 (ex vat) to most mainland UK destinations or at a low cost to an international destination.

(orders under £30 [ex VAT] attract a £4.99 + VAT delivery charge)

Many customers from local towns & cities in Warwickshire & The West Midlands including:- Birmingham, Rugby, Warwick, Leamington, Hinckley, Leicester, Nottingham, Derby & Solihull often choose to visit our distribution unit to buy their packaging products direct.

Non European packaging customers including those in the USA, Canada, Australia, New Zealand & indeed anywhere else on the planet should call for shipping rates as these will depend on weight and destination.

Information on European Shipping Rates can be found here. Again certain large or longer products cannot be shipped for these rates but they will cover most things and if required alternative shipping options can be provided.

Should you need clarification on shipping please call a member of our team on 02476 422000 Mon-Fri 8.30am to 5.30pm excluding national holidays.

Additional restrictions / charges on very large, or items measuring above 1.4m in length may apply if you require them shipped to an off-shore or one of the restricted postal codes. Items longer than 2 metres long (some postal tubes) are sometimes listed on the website as ‘collection only’ as default because courier surcharges can be excessive on items of this length. However, we can quote for delivery of these goods at very competitive rates.

Oversized Items (examples include: wider rolls of bubblewrap and longer postal tubes) may not be compatible with next day delivery.

Unfortunately despite trying our best to provide free delivery wherever we can, there are some areas of the UK (such as the Scottish Highlands & Islands) that are subject to surcharges applied by couriers & also restrictions on the sizes of items that can be carried to these post code areas. In these cases we have no choice but to add these additional charges. Thankfully very few areas are actually impacted by these surcharges.

Our Free Shipping on orders over £30 NET (To most UK mainland addresses) is normally a 2-3 working day delivery service but can on some occasions take a day or two longer. Over 95% of items actually arrive within two or three working days because we use our own vehicles, reliable parcel carriers or quality pallet networks.

At Defendapack we believe in providing our customers with a simple easily understood shopping experience. This is why our policy is wherever possible to provide FREE SHIPPING on orders over £30 NET on our products — as this is an area that causes much confusion for those buying online. It can be extremely annoying if you think you’ve secured a great deal but after inputting all of your information you are faced with an unexpected shipping charge that makes your purchase more expensive than expected. Our free shipping should help avoid such situations & guarantee great value.

We always attempt to pack & ship your goods on the day of order. However, orders placed after 3.00 pm may not be shipped on the same due to carrier collection times from our distribution centre.

Shipping

SAMEDAY PACKAGING DELIVERY - in an emergency, same day delivery of packaging supplies can be arranged to most UK towns & cities for more info contact DEFENDA COURIERS on 02476 46 6000 or click here.

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