Under the United Kingdom's Consumer Contract Regulations you have the right to cancel your order for any item purchased from Defenda Packaging Limited, through this or any of our associated web sites for a full refund.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour etc. if preferred. Exceptions to this rule apply when:
- a custom-made product has been ordered
- when the the purchase has been made by a business
Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Alternatively contact us in case we can arrange more economical collection on your behalf
The cost of returning the item to us that are not faulty is your responsibility.
If the item you received is faulty, please contact customer care on 02476 422000 or by sending the details here, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Please note: In this case the full reasonable cost of returning the goods will be met by us
Exclusions to Consumer Contract Regulations.
Bespoke items & products exceeding 2.5 metres in length requiring a tailored delivery service to be arranged for your address, do not fall under UK Consumer Contract Regulations and can not be refunded. Please ensure that when ordering these products that you are certain they are what is required.
Defenda Packaging Ltd. T/A DEFENDAPACK
Unit H1 Grovelands Industrial Estate
Longford Rd, Exhall